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F.A.Q.

Customer Questions

Our print specifications

Our prints are all A4 size which is 21cm x 30cm.  At this stage we don’t have larger or smaller sizes, just A4.  We print our designs on 300gsm archival quality matte art board.  This is fancy printer-speak for a smooth, non-shiny, bright white lightweight cardboard that won’t fade over time.

Do the prints include frames

We’d love to be able to sell our prints framed but this would increase the price dramatically, plus we’d also be worried about the possible damage caused during transit.   We buy most of our frames from Kmart (prices start at just $2.00 for A4 size) or other discount and department stores such as Big W, Reject Shop, etc.   Our prints also look great styled on clipboards.

Postage

Postage within Australia ONLY.

Flat rate postage of $8.95 Australia wide includes registered post, tracking and insurance. Express post is also available for $12.00

We DO NOT allow pick up due to privacy and security issues.

Taxes

Orders are subject to 10% GST (blame the ATO, not Sonni Lou).  This is added to your order at checkout

Turnaround Times

We allow up to a 10 day turnaround time to process, print, pack and post your order, although the majority of orders are processed within 2-3 business days.

We receive a large amount of orders each day during peak periods (ie: sale time) and although we work long hours to get your order sent to you as quickly as possible,  we do need to have time to ourselves to create a healthy work/life balance.

Why are your prices so affordable?

Sonni Lou is a home-based business so our overheads are minimal.

We sell our prints through many different outlets (Ebay, Made It, local markets, retail stockists and our own website) which means we print a large number of prints each week, so we’ve been able to negotiate a super-competitive deal with our commercial printer and we pass the savings onto you.  Simple as that. We are hands on business owners.   We don’t pay for marketing companies or warehouse space or
distribution channels, we personally reply to your messages, pack & post your order
and do our own marketing and advertising.

Have a question?

Please message us via the Contact tab or email sonia@sonnilou.com.au.  We’ll do our best to reply within 24 hours.